Computer Maintenance
Proactive Server and Computer Maintenance
Maintenance Plan Pricing
Every business owner or manager wants a stable and reliable network, but getting there involves a more proactive approach of regular maintenance and monitoring. Whether it is our As Needed services, Fixed Price Maintenance plans, Custom Maintenance Plans or assisting your full time IT staff, Silverland has the right support plan for you.As Needed
As Needed Services - Help you need, when you need it
Need computer support without a maintenance plan? Our As Needed Support can help you when you need it.*
| Remote Support Desk - Business Hours | HK$ 200 per 15 minutes |
| Remote Support Desk - Business Hours - Discount Package | HK$ 500 per hour |
| Remote Support Desk - After Hours | HK$ 220 per 15 minutes |
| Onsite Support - Business Hours** | HK$ 600 per hour |
| Onsite Support - After Hours** | HK$ 800 per hour |
| Emergency Support** | HK$ 1,000 per hour |
| Emergency Support - Holidays** | HK$ 1,200 per hour |
| General Consulting - Business Hours** | HK$ 600 per hour |
| Projects - Business Hours** | HK$ 600 per hour |
| Projects - After Hours** | HK$ 800 per hour |
* Credit card required for As Needed Support
**Minimum of 2 hour (No travel charge!)
Fixed Price
Fixed-Price Maintenance Plans - Predictable Monthly Maintenance for Your Network
Be able to accurately budget for the maintenance and support for your office with our Fixed Rate Maintenance Plans. Depending on your office's support needs you can eliminate most IT maintenance extra costs. To find out more about our fixed rate maintenance plans, please contact us today on 2914–1431. A friendly and helpful Support Advisor will be available to discuss your support needs.
| Fixed-Price Plan Features | Standard Remote | Premium Onsite |
| Scheduled Server and Network Maintenance |
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| 24 / 7 / 365 Emergency Response Time Guaranteed |
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| As Needed Response Time Guaranteed |
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| Remote Support Desk Response Time Guaranteed |
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| Monitoring of Server(s) Included (9am-6pm) |
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| Daily Monitoring of Backups |
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| Restart Server after Critical Updates |
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| Perform Sample Test Restores |
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| Support Documentation |
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| Management Oversight |
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| Remote Support Desk Included | Unlimited | Unlimited |
| Prescheduled Onsite Support | Optional |
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| Onsite Business Hour As Needed Support Included | HK$ 550 per Hour | Unlimited |
| Emergency Support Included | HK$ 550 per Hour | 10 Hours per Month |
| Technology Recommendations / Budget | Optional | Annual |
| Firewall, Switch, Router Support | Optional | Unlimited |
| Projects | HK$ 550 per Hour | HK$ 550 per Hour |
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Monthly Maintenance Investment |
HK$ 1,000 / Server HK$ 300 / Workstation Calculate |
HK$ 1,500 / Server HK$ 400 / Workstation HK$ 150 / Device* Calculate |
* Includes firewall, switch, and router support.
Custom Plan
Custom Maintenance Plans - Meeting Your Support Needs or Assisting Your IT Staff
Custom plans take into consideration your company's number of computers, servers, how you adopt technology, user computer ability, IT budget, and how involved you want to be with your network and budget. To customize an onsite maintenance plan for your business needs please contact us today on 2914–1431. A friendly and helpful Support Advisor will be available to discuss your support needs.
Ready To Start?
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If you are ready to begin enjoying a new level of consistent, proactive support for your company please contact us today on 2914–1431.
A Support Advisor will be available to discuss Maintenance Plan options to meet your business needs. |